Don't Be Fooled by Covid-19 Test and Trace Scams
The NHS test and trace system is now live and unfortunately this could be an opportunity for fraudsters to fool people.
You will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus.
The alert can come come by text, email or phone call.
No financial information is needed as this a free service.
NHS Contact tracers WILL:
• call you from 0300 013 5000
• send you text messages from ‘NHS’
• ask you to sign into the NHS test and trace contact-tracing website https://contact-tracing.phe.gov.uk/
• ask for your full name and date of birth to confirm your identity, and postcode to offer support while self- isolating
• ask about the coronavirus symptoms you have been experiencing
• ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
• ask if anyone you have been in contact with is under 18 or lives outside of England
NHS Contact Tracers will NEVER:
• ask you to dial a premium rate number (for example, those starting 09 or 087)
• ask you to make any form of payment or purchase a product or any kind
• ask for any details about your bank account
• ask for your social media identities or login details, or those of your contacts
• ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
• disclose any of your personal or medical information to your contacts
• provide medical advice on the treatment of any potential coronavirus symptoms
• ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
• ask you to access any website that does not belong to the government or NHS
COVID-19 symptoms - updated advice
A loss or changed sense of normal smell or taste (anosmia) has been added to the list of COVID-19 symptoms. All individuals should self-isolate if they develop a new continuous cough, fever or the symptoms knowns as anosmia. The individual’s household should also self-isolate for 14 days as per the current guidelines and they should stay at home for seven days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.
The main symptoms of coronavirus are:
• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
As always if you need assistance or advice call NHS111
With aspects of daily life now trying to return, slowly but surely, to something resembling a “new normal” the involvement of local authorities in supporting the Test and Trace scheme will be very important. Surrey County Council is both the Public Health Authority and the Emergency Planning Authority for Surrey. It has been co-ordinating action needed throughout the crisis with all the local public agencies - Surrey NHS, Surrey Police, Surrey Fire and Rescue, the Borough Councils and others. When there is any more information on the next phase - the “Recovery Phase” I will let you know. But repeated below from last time is the initial info about Test and Trace, and Covid19 testing in Surrey.